When you’re a kid you automatically think that all adults are smart, and respect them as figures of authority simply because they are so much older than you. Then you grow up and realize that many are dumb as a pile of rocks, or that others are booksmart but lack common sense. Some of these people are your boss.
I’ve had my fair share of bosses in my few years in the job market, and by now I can say definitively what I feel makes a boss good or bad. I’ve had some that were just plain assholes, abusing what little power they even had, treating subordinates like shit, while at the same time not knowing anything about their job. I’ve had others that are nice people and fairly good at their jobs, but weak and ineffective, running away at the first sign of problems or conflict. And I’ve had a few that were just plain nuts. I remember one head teller in particular who used to call all the other tellers ‘crackheads.’ I never really cared but some people found it offensive. One time I forgot to lock my coin vault and she put peanut butter all over the inside of the handle and taped all my rolled coins together with packaging tape. That pissed me off. She would cry at the drop of a hat and one day she threw her keys at me and told me to settle her drawer because she had quit. About 20 minutes later she “un-quit.” Then she went on Paxil and started telling everyone how awesome it was. Not exactly something I would choose to broadcast at work but hey, whatever. Eventually she decided to quit for real; she put in her two weeks’ notice while I was on my honeymoon.
The funny thing about all this is that I generally don’t mind crazy bosses. At least they’re interesting. I can handle crazy and I can handle nice but ineffective. What really blows my mind are the kind of bosses that simply have no concept of how to relate to their staff. You know the type: the rich CEOs or VPs who try to act like they’re “one of the guys” but fail miserably. The more they try to fit in with the regular workers the more they prove that they have no concept of what their workers’ lives are like.
When I was in retail banking, the president of one of the banks I worked for (who incidentally was forced out of his position some time later) used to travel to each branch around Christmastime to meet the staff. He and his army of evil foot soldiers would spend about five minutes in each branch before moving on to the next one. The whole event was intensely orchestrated for what was supposed to appear to be a casual ’meet and greet.’ The branch staff was specifically instructed to only speak to him if spoken to, and if he were to ask us how things were going at the company, we were to only say that it was going great. Branch managers were allowed to ask him one question, and the questions has to be approved in advance. So much for being a man of the people.
The CEO of the next bank I worked for was at least more approachable, but still had no idea how to relate to his staff. During the gas crisis of 2008, at a company-wide meeting he tried to tell us how he understood the hardships we were all facing due to the high price of gas. I thought it was a commendable gesture until he lamented aloud how it cost him $75 to fill up his car that week. Excuse me? He drove a Mercedes, at the time I was driving a ’94 Ford Escort. And one of my co-workers was a single mom with two kids living in Section 8 housing who was dipping into her vacation time because she couldn’t afford the gas to come to work. And the man who lives in a mansion with a wine cellar in his basement was complaining about the price of gas. I lost a lot of respect for him after that meeting.
At my current job the highers-up are no less clueless. Last year when we were supposed to get a visit from some VIPs, a memo went around instructing us unwashed masses to keep all conversations with them to “a friendly greeting.” Huh? What the fuck did my managers think we slovenly peons would even say? Were we so common and uncouth that if we were to run into the rich, sophisticated bigwigs that we would surely embarrass ourselves and the collective company with the unintelligible drivel that would inevitably come out of our mouths? Whew, it’s a good thing that we were told to keep out mouths shut and our heads down when they came in, otherwise we’d just make asses of ourselves. Talk about an ivory tower.
A few months later around the holidays another memo went around from the same manager wishing everyone a happy holiday and thanking us for our work. It started out very nicely, but once again degenerated into another instance of this guy not knowing when to keep his mouth shut. He concluded the memo with that quote from Martin Luther King Jr about how everyone should do their jobs with dignity, even if they’re sweeping streets. So what, are we fucking janitors now? I get what he was going for, and it just failed. This is a professional office, and this guy is telling his workers that we should embrace our lowly tasks, like we’re menial laborers? It’s uplifting when it comes from someone who knows what it’s like to struggle to make ends meet. It’s condescending when it comes from someone who makes twice my salary. Nice quote, horrible usage. Epic fail.
I’m sure these won’t be the last occasions where a boss tries to fit in with his workers and end up looking like an ass. I guess I can only hope that if I’m ever in charge of something one day that it won’t be me. I think my humbling experiences over the past few years will help me make sure that never happens.